GiftPattaya Shipping Policy
At GiftPattaya, we specialize in same-day and scheduled gift delivery within Thailand. Please review our shipping terms below before placing your order.
1. Delivery Area
- We currently deliver within Thailand only, with a focus on Pattaya, Jomtien, Naklua, Wongamat, Banglamung, and surrounding areas in Chonburi province.
- For addresses outside our standard delivery zone, please contact us at info@giftpattaya.com or via WhatsApp to confirm availability before ordering.
2. Delivery Times
- Same-day delivery: available for orders placed before 12:00 PM (noon) Thailand time.
- Standard delivery: 1-2 business days for orders placed after the same-day cutoff.
- Scheduled/timed delivery: available for special occasions (birthdays, anniversaries) - please select your preferred date and time at checkout.
- Delivery times may be affected by public holidays, severe weather, or circumstances beyond our control.
3. Delivery Costs
- Delivery within Pattaya: free for orders above ฿2,000.
- Delivery within the rest of Chonburi province: free for orders above ฿3,000.
- Delivery to Samut Prakan and Bangkok province: free for orders above ฿4,000.
- Orders below these thresholds may incur a delivery fee - please contact us at info@giftpattaya.com or via WhatsApp to confirm the exact cost before ordering.
4. Order Processing
- Orders are confirmed by email and/or WhatsApp once payment is received.
- Cakes: please allow at least 6 hours advance notice for preparation.
- Other gifts (flowers, hampers, etc.) in Pattaya and Chonburi: please allow at least 3 hours advance notice.
- Other delivery areas: same-day delivery is possible when ordered before the cutoff time above.
5. Delivery Issues
- If a delivery is delayed, incomplete, or an item arrives damaged, please contact us within 24 hours at info@giftpattaya.com so we can resolve it quickly.
- We are not responsible for delays caused by an incorrect or incomplete address provided by the customer.
6. Contact & Support
For any shipping questions, reach out to info@giftpattaya.com or via WhatsApp.